Privacy policy

At GenkiFuel, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or purchase our products.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

When you visit our website, we may collect the following information:

Personal Information

  • Full Name
  • Email Address
  • Phone Number
  • Shipping Address
  • Billing Address
  • Payment Information (processed securely through our payment providers)
  • Order History

Automatically Collected Information

We may automatically collect:

  • IP Address
  • Browser Type
  • Device Information
  • Operating System
  • Pages Visited
  • Time Spent on Our Website
  • Referral Source
  • Cookies and Tracking Data

How We Use Your Information

We use your information to:

  • Process and fulfill your orders
  • Provide shipping updates and order confirmations
  • Respond to customer service inquiries
  • Improve our website and customer experience
  • Prevent fraud and unauthorized transactions
  • Send promotional emails and special offers (only if you choose to receive them)
  • Comply with legal obligations

Payment Security

We do not store your credit card or payment information on our servers.

All payments are securely processed through trusted third-party payment providers using industry-standard encryption technology.

Cookies

Our website uses cookies to improve your browsing experience.

Cookies help us:

  • Remember your preferences
  • Analyze website traffic
  • Improve site performance
  • Personalize your shopping experience

You may disable cookies through your browser settings, although some website features may not function properly.

Sharing Your Information

We respect your privacy and do not sell or rent your personal information.

We may share information only with trusted service providers, including:

  • Payment Processors
  • Shipping Carriers
  • Email Marketing Platforms
  • Analytics Providers
  • Customer Support Services

These partners only receive the information necessary to perform services on our behalf.

Marketing Communications

If you subscribe to our newsletter, you may receive updates about:

  • New product launches
  • Promotions
  • Discounts
  • Wellness tips
  • Company news

You may unsubscribe at any time by clicking the "Unsubscribe" link included in our emails.

Data Security

We use commercially reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your information, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only as long as necessary to:

  • Complete your orders
  • Maintain business records
  • Meet legal and tax obligations
  • Resolve disputes
  • Enforce our agreements

Your Privacy Rights

Depending on your location, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your personal data
  • Object to certain data processing activities
  • Withdraw consent for marketing communications

To exercise these rights, please contact us using the information below.

Third-Party Services

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of these external websites. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

GenkiFuel does not knowingly collect personal information from children under the age of 13 (or the applicable minimum age in your jurisdiction).

If we become aware that we have collected information from a child without appropriate consent, we will promptly delete that information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs.

Any updates will be posted on this page with the revised Last Updated date.

Your trust matters to us. At GenkiFuel, we are committed to protecting your privacy while providing a safe, secure, and enjoyable shopping experience.